Refund and Returns Policy
Effective Date: January 14, 2025

At Speakers Royal, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward refund and return policy to ensure that your shopping experience is as convenient as possible. Please review the following guidelines regarding our return and refund process.

1. Return Eligibility

You may return items purchased from Speakers Royal within 30 days of receiving your order, provided the following conditions are met:

  • Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.

  • Proof of Purchase: A valid proof of purchase (such as an order number or receipt) is required to process your return.

  • Exceptions: Certain items are not eligible for return, including but not limited to:

    • Personalized or custom-made products
    • Opened or used audio equipment (headphones, speakers, etc.)
    • Gift cards and clearance items

Please review individual product pages for specific return exclusions.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@speakersroyal.click or call us at (607) 865-4130 within 30 days of receiving your order to request a return authorization.
  2. Return Authorization: Once your return is authorized, we will provide you with a return shipping label (if applicable) and instructions on how to return the item.
  3. Pack the Item: Ensure that the item is securely packaged in its original packaging, with all accessories, manuals, and parts included.
  4. Ship the Item Back: Return the item to the provided address within the specified time frame. You are responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refund Process

Once we receive your returned item and verify its condition, we will process your refund. Please note the following:

  • Refund Method: Refunds will be issued to the original payment method used at checkout. If you paid by credit card or PayPal, please allow 5-10 business days for the refund to appear on your account, depending on your payment provider.
  • Partial Refunds: In some cases, a partial refund may be issued if the returned item shows signs of use or damage. This will be assessed on a case-by-case basis.
  • Restocking Fee: We may charge a restocking fee of up to 15% for certain returned items, particularly for large or bulky products. This fee will be deducted from your refund.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different product, please return the original item for a refund and place a new order for the desired product.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately within 7 days of receiving your order. We will offer you a replacement or full refund, including the cost of return shipping.

  • Instructions for Defective Items: Please email us with clear pictures or descriptions of the defect, and our customer service team will guide you through the process.

6. Non-Refundable Charges

Please note that the following charges are non-refundable:

  • Shipping fees (unless the return is due to an error on our part, such as sending the wrong product)
  • Any taxes or duties incurred on international shipments

7. International Returns

If you are returning an item from outside the United States, please note the following:

  • You are responsible for return shipping costs, customs fees, and any applicable taxes.
  • The refund will be processed in U.S. dollars, and any foreign exchange or currency conversion fees are your responsibility.

8. Contact Us

If you have any questions regarding our refund and return policy or need assistance with a return, please contact our customer support team at:

We are here to help and want to ensure that you have the best shopping experience at Speakers Royal!

Thank you for choosing Speakers Royal – we value your business and are dedicated to providing you with high-quality audio products and excellent customer service.